Support
Last updated November 13, 2026
Questions about the apps, a purchase or your data? We read every message.
Our support email is being set up and will appear here before the apps launch.
Common questions
How do I cancel Premium?
Premium is managed by your store. iPhone and iPad: Settings → your name → Subscriptions. Android: Google Play → profile → Payments and subscriptions → Subscriptions. In Kids you can also open it from Parental controls.
I paid but Premium is still locked.
Open the paywall and tap Restore purchases while signed in to the same Apple or Google account you paid with.
Does it work offline?
No. Both apps need an internet connection to load the globe and maps.
How do I change the language?
Kids: Me → Language. Pro: Me → Language. Five languages are available in both.
I forgot my Kids parental PIN.
Delete and reinstall the app. Kids keeps all data on the device, so this resets the PIN and the child’s progress.